Product
ALB FrontDesk AI – Your Always-On, Multi-Channel Receptionist
From WhatsApp to voice calls, ALB FrontDesk AI understands your customers, manages appointments, syncs with Google Calendar, and keeps your schedule full.
Talk to Your Customers Where They Are
Your customers prefer different channels. Some send a quick WhatsApp message, some call, and others reply by SMS. ALB FrontDesk AI connects all of these channels into a single brain. It understands the customer’s request, answers naturally, and performs the correct action — creating, canceling, or rescheduling an appointment.
- WhatsApp, SMS, and voice support
- Natural language understanding powered by OpenAI
- Automatic language detection for each customer
- Consistent tone, 24/7 availability
Smarter Scheduling for Every Staff Member
ALB FrontDesk AI understands your business structure. You can configure each staff member’s working hours, services, prices, and days off. The system respects all of these rules when it offers time slots to customers.
- Individual staff schedules and availability
- Service-based duration and pricing
- Public and business-specific holidays
- Sync to Google Calendar for each staff member
- Automatic updates to customers when something changes
Turn Empty Time Slots into Revenue
ALB FrontDesk AI constantly scans your calendar to find empty or low-demand hours. It then sends targeted messages and promotions to the right customers to fill those gaps. Instead of manually calling or messaging people, you let the AI do the work for you.
- Automatic detection of gaps in your schedule
- Targeted promotions based on customer history
- Optional discounts for specific time windows
- No manual campaign setup required
Keep Your Social Media Alive Without Spending Hours
Keeping Instagram and Facebook active is essential for modern businesses. ALB FrontDesk AI can generate post ideas, captions, and promotional messages tailored to your services and audience. You review, adjust if needed, and publish — saving hours every week.
- Auto-generated captions for Instagram & Facebook
- Content ideas based on your services, season, and offers
- Consistent brand tone and language
- Option to generate content in multiple languages
Works in Your Customers’ Language, on Any Device
ALB FrontDesk AI automatically detects your customer’s language and answers in the same language, whether by text or voice. Your team can access the system from a web dashboard or mobile apps for Android and iOS, keeping everyone connected and up to date.
- Automatic language detection per conversation
- Text and voice replies in the customer’s language
- Web dashboard for managers and admins
- Android and iOS apps for staff on the go
